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New Economy Emotion: Engaging Customer Passion with e-CRM New Economy Emotion: Engaging Customer Passion with e-CRM by Alfredo Zingale,Matthias Arndt

New Economy Emotion: Engaging Customer Passion with e-CRM

by Alfredo Zingale,Matthias Arndt


ISBN 13: 9780470841358

Format: Paperback (256 pages)
Publisher: John Wiley & Sons
Published: 25 Jun 2001

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